This Customer Privacy Policy explains how GlideGo Mobility collects, uses, stores, protects, and shares customer information when customers interact with our website, battery swapping services, support channels, and other related services.
Your privacy matters to us. By using GlideGo Mobility’s services or submitting information to us, you acknowledge that your information may be processed in line with this policy and applicable legal requirements.
GlideGo Mobility is committed to respecting and protecting the privacy of its customers. This Customer Privacy Policy applies to information collected through our website, enquiries, customer support, battery swapping services, business interactions, and related mobility solutions.
This policy is intended to help customers understand what information we collect, why we collect it, how we use it, how we protect it, and the choices available to customers.
Depending on how you interact with GlideGo Mobility, we may collect different categories of customer information, including:
GlideGo Mobility may collect customer information in several ways, including:
We use customer information to support legitimate business, service, safety, and communication purposes, including to:
GlideGo Mobility may process customer information on one or more of the following grounds:
Where consent is relied upon, customers may withdraw consent subject to any legal or operational limitations.
GlideGo Mobility does not sell customer personal information. However, we may share information where reasonably necessary with:
Any such sharing will be limited to what is reasonably necessary for the relevant purpose.
GlideGo Mobility takes reasonable technical, organizational, and administrative measures to help protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include access controls, protected systems, limited internal access, monitoring, secure communications, and appropriate vendor safeguards where relevant.
While we take data security seriously, no online platform, communication method, or storage system can be guaranteed to be completely secure at all times.
We retain customer information for as long as reasonably necessary to fulfill the purposes described in this policy, including service delivery, operational management, dispute resolution, legal compliance, recordkeeping, and system security.
The length of time information is retained may vary depending on the type of data, the nature of the customer relationship, legal obligations, and operational requirements.
Our website may use cookies, analytics tools, or similar technologies to improve user experience, understand traffic patterns, remember preferences, and support performance and security monitoring.
These technologies may collect technical data such as browser information, session activity, interaction behavior, and approximate location information.
Customers may be able to manage cookie settings through their browser, although disabling certain technologies may affect website performance or user experience.
Subject to applicable law and operational limitations, customers may have the right to:
Requests may be subject to identity verification, legal obligations, technical limitations, or other valid grounds for retaining certain data.
GlideGo Mobility may send customers service updates, announcements, promotional messages, newsletters, or related communications where appropriate and permitted.
Customers may opt out of non-essential marketing communications by following unsubscribe instructions in the message or by contacting GlideGo Mobility directly. However, essential service-related messages may still be sent where necessary.
Our website or service systems may include third-party tools, maps, analytics services, video embeds, social platforms, payment systems, or other external services.
GlideGo Mobility is not responsible for the privacy practices of third-party services that are not controlled by us. Customers should review the privacy notices of those third parties before submitting information through their platforms.
GlideGo Mobility’s services are not intended to knowingly collect personal information directly from children without appropriate authorization or lawful basis. If we become aware that information has been submitted inappropriately, we may take reasonable steps to review and, where necessary, remove such information.
GlideGo Mobility may update this Customer Privacy Policy from time to time to reflect changes in services, operational practices, legal requirements, or business needs.
Updated versions will become effective when published on the website or otherwise communicated through an official channel. Continued use of GlideGo Mobility services after any update may indicate acceptance of the revised policy.
If you have questions, concerns, or requests relating to this Customer Privacy Policy or GlideGo Mobility’s handling of customer information, please contact us through the details below: