This Refund & Cancellation Policy explains how GlideGo Mobility handles cancellations, failed service transactions, refund requests, service interruptions, credits, and related support matters.
This policy applies to eligible payments and service arrangements connected to GlideGo Mobility’s website, battery swapping services, support channels, subscriptions, partner arrangements, and other paid or billable services where applicable.
GlideGo Mobility is committed to fair and transparent treatment of refund and cancellation matters. Where customers or partners pay for eligible GlideGo Mobility services, we may review cancellation requests, failed transactions, service issues, and refund claims in line with this policy.
This policy should be read together with our Terms & Conditions and any service-specific agreement, invoice, plan description, commercial contract, or pricing arrangement that may apply.
This Refund & Cancellation Policy applies to eligible paid interactions with GlideGo Mobility, including:
Where cancellation is available for a particular service or arrangement, customers may request cancellation before the relevant service is fully used, consumed, activated, or completed.
Cancellation requests should be made as early as possible through GlideGo Mobility’s approved support channels. A cancellation request may not be effective until it has been reviewed and acknowledged by GlideGo Mobility.
GlideGo Mobility may cancel, suspend, or decline a transaction, booking, subscription, or service access where reasonably necessary, including where:
Where GlideGo Mobility cancels an eligible paid service before delivery or completion, the customer may be considered for refund, reversal, or service credit depending on the circumstances.
Refunds may be considered in situations such as:
Approval of a refund depends on the specific facts of the case, including transaction evidence, timing, service usage, and verification outcome.
Refunds will generally not be available where:
If a payment is deducted but the related service is not completed, the transaction may be reviewed to determine whether it qualifies for automatic reversal, manual refund, or account adjustment.
Customers reporting failed or incomplete transactions may be asked to provide:
GlideGo Mobility reserves the right to confirm the transaction with internal systems, payment providers, or relevant operational records before approving any resolution.
In some situations, a refund may not be the most appropriate remedy. Where practical, GlideGo Mobility may instead offer a service credit, replacement service access, account adjustment, or deferred benefit where:
Credits or service adjustments, where offered, are made at GlideGo Mobility’s discretion and based on the nature of the issue.
If GlideGo Mobility offers subscriptions, prepaid plans, wallets, or package-based services, any related cancellation or refund may depend on:
Where a prepaid plan has been partially used, any approved refund may be reduced to reflect the portion already consumed, applied, reserved, or earned.
Refunds, cancellations, credits, offsets, or billing reversals connected to partner, fleet, procurement, or commercial arrangements may be governed by separate written agreements, invoices, work orders, operating terms, or negotiated commercial documents.
Where a separate contract exists, that contract may take precedence over this general policy for the relevant business arrangement.
Where a refund is approved, GlideGo Mobility will aim to process it within a reasonable time. Actual receipt of refunded funds may depend on banking systems, payment processors, settlement timelines, internal checks, weekends, public holidays, or third-party delays.
Refund processing timelines may vary depending on the payment method used and the complexity of the review.
All refund or cancellation requests may be reviewed for authenticity, eligibility, and completeness. GlideGo Mobility may request supporting information before making a decision.
We reserve the right to:
GlideGo Mobility will not process refunds or cancellations where there is reasonable evidence of:
In such cases, GlideGo Mobility may suspend access, reject requests, escalate the matter internally, or take further action where permitted by law.
GlideGo Mobility may update this Refund & Cancellation Policy from time to time to reflect service changes, legal obligations, payment practices, operational improvements, or commercial requirements.
Updated versions may take effect once published on the website or otherwise communicated through an official GlideGo Mobility channel. Continued use of paid services after such updates may indicate acceptance of the revised policy.
If you need help with a refund, cancellation, failed transaction, or billing-related concern, please contact GlideGo Mobility using the details below: